User Manual References
Manager Operation
2.2.2 Message Manager Features
—
Recording Messages
3.2.1.32 No DTMF Input Operation
Description
Provides guidance to callers when several seconds pass without anything being entered by the caller.
PC Programming Manual References
20.1.2 UM Configuration
—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal
Custom Serv—
No DTMF Input Operation
3.2.1.33 On Hold Announcement Menu
Description
Allows
callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The On
Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web
Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone. When
the On Hold Announcement Menu is recorded, this feature is automatically enabled.
PC Programming Manual References
7.9 Utility—UM – System Prompts Customisation
User Manual References
Manager Operation
2.2.2 Message Manager Features—
Recording Messages
3.2.1.34 Operator Service
Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party
or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night, lunch,
and break modes, and each operator can be assigned a mailbox for message-taking.
Note
• Operator 1 in day mode is automatically designated as the Message Manager and is assigned the
extension number
"0" or "9". This operator’s mailbox is the General Delivery Mailbox.
• Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming Call
Distribution Group).
Calls can be directed to an operator when:
a. A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller does
not dial any digits).
348 Feature Guide
3.2.1 System Features
To Next Page
Loading...
Need help?
General
