2.19.2 Incoming Call Log
Description
When
an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the
information is automatically recorded in the call log of the called extension. Also, depending on system
programming, incoming intercom calls (including over a TIE connection) are logged in the incoming call log.
This information is shown on the telephone display and is used for confirming the caller, calling back, or storing
the number and name in the Personal Speed Dialling.
[Example]
Own extension
Incoming call distribution group
Call Log buttons
John White
DEC.12 10:00AM MON
NEW: Not Answered
123456789
--- Caller’s name (20 digits max.)*
1
--- Date and time of a call received
--- Answering Status*
2
--- Caller’s number (16 digits max.)
If a call is received from an extension and no name is assigned to the extension,
the incoming call log shows the extension number.
*1:
"NEW" is displayed for call records which have not previously been viewed;
"OLD" is displayed for call records which have previously been viewed.
*2:
Conditions
• Call Log Button
A
flexible button can be customised as the Call Log button for the extension or an incoming call distribution
group. The button light shows the current status as follows:
Light pattern Status
Red on There is unchecked information.
Off All information has been checked.
• If the answering destination is not the original extension
(FWD—No Answer, Intercept
Routing—No Answer, Overflow, and Call Pickup):
If a call is forwarded because it is not answered or another extension picks up the call, the information is
logged in the call logs of both the original destination and the answering destination. If a call is forwarded
to several extensions before being answered, the information is logged in the call logs for all the extensions
it was forwarded to. If a call is forwarded to an incoming call distribution group and is not answered, the
information is not logged in the call log for the incoming call distribution group.
• The following types of calls will be recorded as "Not Answered" in the incoming call log of the original
destination:
– Calls received when the extension is in use (the caller hears a busy tone).
– Calls rerouted using the Intercept Routing—Busy, FWD—All Calls, or FWD—Busy features.
If disabled through system programming, these types of calls will not leave a record in the incoming call
log.
Feature Guide 241
2.19.2 Incoming Call Log
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