2.16.3 Built-in Simplified Voice Message (SVM)
Description
This feature provides simple answering machine features for extensions.
Features for an extension user with a message box:
An extension user can record a personal greeting message to greet a caller and ask him to leave a voice
message. The user can also play back and clear greeting messages and the voice messages left by callers.
Feature for a caller:
A caller can leave a voice message after hearing the greeting message.
SVM/OGM Block on the
MPR Card
The MPR card has a built-in SVM/OGM Block. This block can be used both for the SVM feature, and for the
OGM feature (® 2.30.2 Outgoing Message (OGM)).
When used for the SVM feature, this block is assigned a floating extension number (default: 591). Two channels
are available, allowing two users to access this feature at the same time.
When an extension is assigned to this feature through system programming, a message box is created for that
extension. This message box is used to store greeting messages and voice messages for the extension. Each
PT, SLT, and PS can be assigned its own message box.
[Example]
MPR card
SVM : Floating Extension No. 591 (default)
Message Box for
Extn. 101
Message Box for
Extn. 102
Message Box for
Extn. 103
Message Box for
Extn. 210
2 CH
Up to 125 (MPR) messages (greeting messages and voice messages for extensions) with a maximum total
recording time of 120 minutes can be recorded to the System Memory. This memory is shared between the
message boxes of all extensions assigned to that memory.
You
can use the SVM feature and OGM feature at the same time using the SVM/OGM Block on the MPR Card.
There are 2 channels for both the SVM feature and OGM feature. The outgoing message (OGM) can be
recorded only when both channels are vacant. 125 messages (greeting messages and voice messages for
extensions) (total 120 minutes) will be saved for SVM use, and 64 messages (total 20 minutes) are saved for
OGM use as shown below.
In the System Memory of the Main unit
OGM Use: SVM Use:
64 Messages 125 Messages
(20 Minutes) (120 Minutes)
2 CH
If the sum length of all recorded voice messages exceeds 90 % of the total recording space, the display informs
all extension users that the total capacity has almost been reached. Users will hear dial tone 3 when going
off-hook.
Floating Extension No. and Destination
An extension user can set incoming calls to be redirected to his message box when he cannot answer them.
The
user can set the floating extension number of this feature as the destination for redirected calls. Then, this
feature answers redirected calls, plays back the relevant greeting message, and records a voice message.
Incoming calls can be redirected to this feature by the following methods:
– Call Forwarding (FWD) (® 2.3.2 Call Forwarding (FWD))
Feature Guide 221
2.16.3 Built-in Simplified Voice Message (SVM)
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