2.30.2 Outgoing Message (OGM)
Description
An extension assigned as the manager
(manager extension) can record outgoing messages (OGMs) for the
following features:
Feature Usage & Reference
Direct Inward System Access
(DISA)
When a call arrives on a DISA line, the caller will hear a message.
® 2.16.1 Direct Inward System Access (DISA)
Queuing Feature If assigned in the Queuing Time Table of the incoming call distribution
group, any caller who is waiting in a queue will hear a message.
® 2.2.2.4 Queuing Feature
Timed Reminder When answering the Timed Reminder Alarm, the user will hear a
message.
® 2.24.4 Timed Reminder
Conditions
• Hardware Requirement
– If no DSP card is installed:
There are 2 channels for both the OGM feature and the SVM feature. If 2 channels are in use by the
OGM feature or SVM feature, an OGM cannot be recorded or played back. A total of 64 messages
(total approximately 20 minutes) can be saved for OGM.
– If an optional DSP card is installed:
There are 64 channels reserved for the OGM feature. A total of 64 messages
(total approximately 20
minutes) can be saved for OGM.
VoIP-DSP Card Available Channels
for OGM
Max. Number of OGM
Message
Total recording time
Not Installed 2 64 approximately 20 minutes
Installed 64 64 approximately 20 minutes
– Even if you recorded OGMs when no DSP card was installed, recorded OGMs can still be used after
installing a DSP card in the PBX.
• DSP Resource Usage
Playing back an OGM requires a certain number of DSP resources. If all DSP resources are in use, this
operation cannot be performed. To ensure a minimum level of performance, DSP resources can be
reserved for OGM playback. (® 5.5.4 DSP Resource Usage)
• There is no limit to the length of an individual message, but the maximum recording time
(all messages
combined) is approximately 20 minutes.
• The same message can also be played simultaneously to multiple callers.
• Recording Methods
a. Record voice messages through the extension telephone
b. Transfer prerecorded voice messages from external sound source into the PBX via an external music
port.
• After recording messages, a manager extension can also play them back for confirmation.
322 Feature Guide
2.30.2 Outgoing Message (OGM)
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