2.4.4 Hands-free Answerback
Description
A
PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while
in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods:
Type Answering Method
Intercom Call Established immediately after a beep tone at the called extension
and the caller hears a confirmation tone.
Trunk Call Established after a specified number of rings, a called extension
hears a beep tone.
Class of Service (COS) with Hands-free Answerback
Hands-free Answerback can be enabled only for specific callers based on the caller
’s COS setting. For
example, a nurse could call a room and the called extension will answer automatically so that the nurse can
check on the occupant of the room. However, other intercom calls would ring even if Hands-free Answerback
was set. Walking COS can also be used with this feature.
Conditions
• Hands-free Answerback applies to:
Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or
Priority Hunting distribution method. (® 2.2.2.2 Group Call Distribution)
• Hands-free Answerback for Trunk Calls
System programming is required to use this feature.
• Hands-free Answerback for Calls From an Extension That Placed a Trunk Call on Consultation Hold
Calls from an extension that placed a trunk call on Consultation Hold can be treated by this feature as
either intercom calls or trunk calls, depending on system programming. If treated as intercom calls, the call
will be established immediately.
When transferring a call from an analogue trunk, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
Extensions that perform unscreened transfers often, such as operators, should have the Class of Service
(COS) with Hands-free Answerback feature disabled. Otherwise, transferred outside calls may be
automatically connected by Hands-free Answerback, even when the transfer destination is absent.
• Secret Monitor
The beep tone that the called party hears before answering can be eliminated through system
programming.
• Alternate Receiving/Calling Mode (Ring/Voice) Override
Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate
Calling mode from the caller.
• Hands-free Answerback with Headset
The Hands-free Answerback feature can also be used with a headset.
PC Programming Manual References
10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—
Tone
Length—Reorder Tone for PT Hands-free
(s)
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—
Automatic
Answer (Caller)
10.9 PBX Configuration
—[2-9] System—System Options
98 Feature Guide
2.4.4 Hands-free Answerback
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