Philips Pathology Scanner SG20 User Manual

Troubleshooting approach Troubleshooting
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Pathology Scanner SG20 / SG60 / SG300
Troubleshooting approach
Recommended approach
For troubleshooting the following approach is recommended:
► Check the user interface for error messages.
If there is an error message, follow the on-screen instructions and/or see chapter “Error
messages” on page 64 to solve the error.
► Check the user interface for slides colored red with a cross. See chapter “Skipped slides” on
page 67 for recommendations on how to proceed.
► Check the user interface for slides colored yellow with an exclamation mark. See chapter
“Slides scanned with a warning” on page 68 for recommendations on how to proceed.
► If no error message and no yellow or red colored slides are shown on the user interface:
- define the error type in the table below.
- use the information from the corresponding section to solve the error.
Error type Section
Barcode issues see chapter “Barcode issues” on page 69
Dropped slides see chapter “Dropped slides” on page 69
Scanner performance see chapter “Scanner performance” on page 70
Access and log in see chapter “Access and log in” on page 71
Power failure see chapter “Power failure” on page 71
Tab. 18: Error types

Philips Pathology Scanner SG20 Specifications

General

Brand	Philips
Model	Pathology Scanner SG20
Category	Laboratory Equipment
Language	English