Philips Pathology Scanner SG20 User Manual

Barcode issues Troubleshooting
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4522 207 12671 * 2021-06-17
Pathology Scanner SG20 / SG60 / SG300
Description Possible cause Action
More than three slide labels on
one slide.
2
Remove all labels and use only one label.
Note: Extra labels on back of slide or paper taped on the
barcode area can lead to malfunction.
There is dirt, bleaching, serious
staining or scratches on barcode
area.
2
Remove the slide label, clean the barcode area and use a
new slide label.
Barcode layout on slide label is
not correct.
2
Check the barcode layout. See chapter “Preparation of
slides” on page 27.
Remove the slide label with the incorrect barcode type
or barcode size and use a correct slide label.
Slides placed upside down in the
rack.
1
Make sure the slides are placed correctly in the rack, see
chapter “Placing slides in racks” on page 35.
1
) Issue caused by improper use
2
) Issue caused by incorrect slide preparation.
Tab. 24: Issues with scanned slides
Barcode issues
The scanner will scan slides even if the slide label is not visible, present or readable.
Observed issue Possible cause Action
Incorrect barcode
used for slide identifi-
cation
Multiple barcodes are present on
one slide label.
1
For slides with multiple barcodes on one slide label, the
scanner can be configured to use a certain barcode type
for slide identification. Contact Philips, if you want to ad-
just the way the scanner handles multiple barcodes on
one label.
Note: reading of multiple barcodes of the same barcode
type on one label is not supported.
1
) Issue caused by improper use
Tab. 25: Issues with barcodes
Dropped slides
If a slide is dropped, the most likely place to find it is on the catch tray. If the slide is not on the
catch tray, check if it is on the stage or stage area or if it is inside the handler.
► Remove the slide from the catch tray, stage or stage area, see chapter “Remove slide from
stage area” on page 86.
► If the dropped slide is not on the catch tray, stage or stage area, open the handler and
check if the slide is somewhere in the handler or stuck in the grippers, see chapter “Check
handler and grippers” on page 75.
To prevent the issue occurring again, make sure to follow the slide preparation
recommendations, see chapter “Preparation of slides” on page 27.

Philips Pathology Scanner SG20 Specifications

General

Brand	Philips
Model	Pathology Scanner SG20
Category	Laboratory Equipment
Language	English