Philips Pathology Scanner SG20 - Handler and Gripper Errors; Stage Errors

Error messages Troubleshooting
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4522 207 12671 * 2021-06-17
Pathology Scanner SG20 / SG60 / SG300
Handler and gripper errors
Title Description Action
Handler door not closed
1
Handler door not closed. Select Unlock door and open the store
door. If necessary, open the maintenance
door. Close the handler door. Make sure
that no slides stick out of the racks. Man-
ually push the handler to the right end.
Close all doors.
Handler obstructed
1
Obstruction in store: Handler cannot
move freely.
See chapter “Check the store” on page
74.
Slide in gripper(s)
1
Slide(s) stuck in gripper(s). See chapter “Remove slide from gripper”
on page 82.
Handler not in ‘home’ posi-
tion
1
Handler is in a position where it is not
possible to be moved by the scanner.
See chapter “Check handler and grippers”
on page 75.
Slide lost from gripper
2
Slide that is supposed to be in gripper
was lost.
See chapter “Check the stage area” on
page 79.
Slide lost from stage
2
Slide that is supposed to be on stage
could not be picked by handler.
See chapter “Check the stage area” on
page 79.
1
) Issue caused by improper use.
2
) Possible causes: defect slide, incorrect slide preparation or hardware error.
Tab. 20: List of error messages related to the handler and grippers
Stage errors
Title Description Action
Shutter obstructed
1
Shutter cannot open or close. Select Unlock door and open the store
door. Open the maintenance door.
Remove all objects that are obstructing
the shutter to close.
Manually push the handler to the right
end. Close the maintenance door. Close
the store door.
Use the power button on the front to re-
start the scanner.
If the problem persists, contact Philips.
Slide on stage
2
A slide might be present on the stage
while not expected.
See chapter “Remove slide from stage
area” on page 86.
Slide on stage.
Slide lost from stage
2
Slide that is supposed to be on stage
could not be picked by handler.
See chapter “Remove slide from stage
area” on page 86.
1
) Issue caused by improper use.
2
) Possible causes: defect slide, incorrect slide preparation or hardware error.
Tab. 21: List of error messages related to the stage