Scanning Problems
Problem Action
The scanner does not work. Ensure that you place the document to be scanned face down on the document
glass, or face up in the ADF. (ADF is available only on the Epson AcuLaser CX17NF/
CX17WF.)
There may not be enough available memory to hold the document you want to
scan. Try the Preview function to see if that works. Try lowering the scan resolution
rate.
Check that the USB cable is connected properly.
Ensure that the USB cable is not defective. Switch the cable with a known good
cable. If necessary, replace the cable.
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
The printer scans very slowly. For the Epson AcuLaser CX17NF/CX17WF, graphics are scanned more slowly than
text when using the Scan to E-Mail or Scan to Network feature.
Communication speed becomes slow in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time than scanning at a low
resolution.
(Epson AcuLaser CX17NF/CX17WF
only)
Document misfeeds or multiple feeds
occur in the ADF.
Ensure that the document’s paper type meets the specifications for the printer.
See Also:
❏ “Preparing a Document” on page 156
❏ “Making Copies From the ADF (Epson AcuLaser CX17NF/CX17WF Only)” on
page 159
Check whether the document is properly loaded in the ADF.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed the maximum capacity
of the ADF.
Ensure that the document is not curled.
Fan the document well before loading it in the ADF.
(Epson AcuLaser CX17NF/CX17WF
only)
Vertical stripes appear on the output
when scanned using the ADF.
Clean the ADF glass.
See Also:
“Cleaning the Scanner” on page 355
Epson AcuLaser CX17 Series User’s Guide
Troubleshooting 337
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