Maintenance
344
ProSAFE 10-Gigabit Smart Managed Switch XS728T and XS748T User Manual
Troubleshooting
You can use a ping or a traceroute, and you can perform a memory dump.
The Maintenance > Troubleshooting menu contains links to the features described in the
following sections.
• Ping an IPv4 Address on page 344
• Ping an IPv6 Address on page 345
• Send an IPv4 Traceroute on page 347
• Send an IPv6 Traceroute on page 348
• Generate Technical Support Information on page 350
• Enable Remote Diagnostics on page 351
Ping an IPv4 Address
You can send a ping request to a specified IPv4 address to check whether the switch can
communicate with that address. When you click the Apply button, the switch sends a
specified number of ping requests and the results are displayed.
Note: A subnet broadcast ping and loopback ping are not supported. The
switch cannot ping the special broadcast address 255.255.255.255,
the local network broadcast address, or a reachable network
broadcast address.
 To configure the ping settings and ping an IPv4 address on the network:
1. Connect your computer to the same network as the switch.
You can use a WiFi or wired connection to connect your computer to the network, or
connect directly to a switch that is off-network using an Ethernet cable.
2. Launch a web browser.
3. In the address field of your web browser, enter the IP address of the switch.
If you do not know the IP address of the switch, see Change the Default IP Address of the
Switch on page 10.
The login window opens.
4. Enter the switch’s password in the Password field.
The default password is password.
The System Information page displays.
5. Select Maintenance > Troubleshooting > Ping IPv4.
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