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Troubleshooting
A-69
2. Troubleshooting
2.1 When trouble occurs
Please contact your distributor and report the following items in as much detail as possible.
Item Description
What happened
• Controller model name and serial number
example: YRCX
• Robot model name and serial number
example: R6YXR400
• Controller version No.
example: V1.05 R0018
When
• Date of purchase
example: June 2014
• Period of use
example: Since delivery, about 1 year
Under what conditions
• Usage conditions
example: when power is turned on
when creating program
during jog movement
when robot is moved to particular location during program operation
Current status is
• Programming box screen status
example: Nothing is displayed on screen
Error message appears on screen
• Robot servo status
example: Servo won't turn on.
Abnormal sound occurs when robot is moved.
Return-to-origin is incomplete.
• Programming box operating status
example: Keys won't function.
Response after pressing key is slow.
Only the emergency stop button functions.
etc.
How often it happens
• How often above problem occurs
example: Always occurs when power is turned on.
Occurs at particular line during program operation.
Only occurs once, then does not occur again.
NOTE
When the programming box is connected, the error message appearing on the screen is a valuable source of
information for troubleshooting.
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