Chapter 6 Troubleshooting
© Polycom, Inc. 161 ViewStation FX/VS 4000 User’s Guide
LAN/Intranet
Presentations
Symptom Cause Solution
Cannot access
ViewStation FX or
VS4000 from your PC
browser.
DHCP Client is ON and no DHCP
server is available.
Contact your network administrator.
LAN cable is connected to the PC
port.
Connect the LAN cable to the LAN
port on the rear of the ViewStation
FX or VS4000.
Bad LAN cable. Check the light on the back of the
ViewStation FX or VS4000. You
should have a steady green light to
indicate a connection to the LAN and
a flashing orange light to indicate
LAN traffic.
There is a firewall between your
PC and your ViewStation FX or
VS4000.
Consult your network administrator.
Your PC is on a different subnet
and there is router between you
and your ViewStation FX or
VS4000.
Change your PC or ViewStation FX
or VS4000 Subnet mask and IP
address so that they are both on the
same LAN or subnet.
System does not allow
management via the
web.
Wrong password. Enter the correct password. Note:
The default password is “admin”.
Too many managers logged into
the system.
Only two system managers are
allowed at any one time. To log
everyone out, restart your
ViewStation FX or VS4000.
Symptom Cause Solution
Web browser does not
allow showing
PowerPoint
presentations from the
PC to the ViewStation
FX or VS4000.
Wrong version of web browser. Presenting PowerPoint slides works
with Microsoft Internet Explorer
version 3.02 or higher on Windows
95/98/ME and Windows NT/2000
Workstation. Presenting PowerPoint
slides also works with Internet
Explorer 5.5 on Windows
95/98/ME/2000. You may need to
load service packs to your browser.
This function does not work with
Netscape.
To Next Page
Loading...
Need help?
General
