Troubleshooting
10-8 System Administration Guide
Xerox 4112/4127 Copier/Printer
When the printing problems are not notified
When the completion of the job is not notified
TCP/IP
This section describes the troubleshooting, notes, and restrictions when using TCP/IP.
Troubleshooting
The possible causes, check points, and remedies for problems when using TCP/IP (LPD) are
as follows:
When using Windows 2000, Windows XP, or Windows Server 2003.
When you cannot print
Cause Check point Remedy
The user is not listed on the
print server notification
recipients.
Use PCONSOLE from a computer
to confirm if the user who
transmitted the job, or any
groups which the user is a
member of is listed under Print
Server Information > Printer >
Printer xxx Environment
Settings > Notification.
Add the user or a group where
the user is a member of to
Notification.
Cause Check point Remedy
The Notify option is not
specified when the computer
transmitted the print data.
Confirm if the Notify option is
specified when transmitting the
print data.
Specify the Notify option when
transmitting the print data.
Netware command CASTOFF
has been issued on the
computer.
Not applicable Issue the NetWare command
CASTON on the computer.
Cause Check point Remedy
The IP address is incorrect Request your network
administrator to check the IP
address on the machine.
Set a correct IP address on the
machine.
The volume of the print data of
an instruction from a computer
exceeded the maximum
receivable volume when the LPD
spool is set to memory spool.
Confirm amount of the LPD
spool memory and then
compare it with the required
amount for the data being
printed.
If the print data is one file and still
exceeds the memory amount,
divide the file to make one
instruction smaller than the
memory.
If the print data is multiple files
and exceeds the memory amount,
decrease the number of files to
print at once.
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