Troubleshooting
10-12 System Administration Guide
Xerox 4112/4127 Copier/Printer
Scanner Features
Notes and Restrictions
The following are the notes and restrictions for using the scanner features.
Note
Refer to the Readme contained in the CentreWare Utilities
CD-ROM for the notes and restrictions on network scan driver and Folder Viewer 2.
When retrieving documents from folder
• When Delete/Save Documents is set to Save, the same document can be accessed by
multiple clients.
• When Delete/Save Documents is set to Delete, only one client can access any given
document.The document which is being saved or imported by a client cannot be seen by
other clients.
In both cases, documents can be added to a folder while it is accessed.
• When documents are retrieved from CentreWare Internet Services, the documents will not
be deleted regardless of the setting of Delete Documents After Retrieval.
Display
When a multi-colored document is scanned, the image cannot be displayed in the correct colors
if the display mode is set to fewer colors. Use a display mode which supports more colors than
the image contains.
Using network scan driver and Folder Viewer 2 simultaneously
You cannot use both the network scan driver and Folder Viewer 2 on a single computer to make
a connection to the machine.
A maximum of three computers using either the network scan driver or Folder Viewer 2 may
retrieve documents simultaneously from one machine.
When printing documents saved in the folder
If printing a saved document by selecting Folder from the touch screen on the machine, scan
documents cannot be printed.
When using TIFF files
The TIFF files created by Folder Viewer 2 are compressed either into the MMR, MH, JBIG, or
JPEG format. When opening TIFF files, use the appropriate application software which supports
the format.
Cannot delete jobs. Wait for a while and click the Refresh button.
Symptom Remedy
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