Troubleshooting
Xerox 4112/4127 Copier/Printer 10-13
System Administration Guide
Note
Folder Viewer 2 cannot create a TIFF file compressed by JBIG format.
Restriction on scanning capacity
The maximum scanning capacity for one page is 297 x 432 mm. For standard sizes, A3 or 11 x
17 inches.
Number of sheets for scanning (for Folder)
A maximum of 999 pages can be scanned in at once for folders. The number of pages may
differ depending on the document size and resolution.
E-Mail Features
Troubleshooting
This section describes causes and recommended remedies for errors that may occur while using
the mail notice service, mail print and scanner (mail transmission).
Symptom Remedy
Cannot receive e-mail (mail
print)
Is the e-mail address for the machine configured?
Is the Receive E-Mail set to Enable?
Are IP addresses for the SMTP server and POP3 server (if POP3 is
selected for the incoming mail protocol) configured correctly?
Are the POP3 user name and password entered correctly?
Is the Domain Filter imposed?
Confirm if your own domain is included in the permitted domain using
CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Cannot transmit e-mail (mail
print and scanner (mail
transmission))
Is the e-mail address for the machine configured?
Is the Mail Notice Service set to Enable? (In the case of mail notice.)
Is the Send E-Mail set to Enable?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (In the case of
mail notice.)
Confirm the settings on the property screen using CentreWare Internet
Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
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