Error Messages and Codes 3-39
Misfeed at Tray 4: Jam T4
■ Try feeding paper from another tray.
■ Ensure that the paper path is free of obstructions and debris.
■ Ensure that tray is installed correctly.
■ Remove, fan, and reload the media in the tray.
■ Ensure that the media in Tray 3 is a supported type and size.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Paper Pick Roller Kit, PL 14.4.3 “Paper Tray 4” on page 10-30
Paper Feed Roller Kit, PL 14.1.2 “Paper Feed” on page 10-25
HCF Paper Pick Assembly, PL 14.4.1 “Drive Section” on page 10-28
Troubleshooting Procedure Table
Steps Actions and Questions Yes No
1
Does the printer feed paper correctly from
Tray 2?
Go to Step 2. See "Misfeed at
Tray 2 Jam T2"
on page 3-33.
2
Does the HCF Motor run when printing one
sheet?
Go to Step 10. Go to Step 3.
3
Use service diagnostics to test the HCF
Motor.
Does the HCF motor function correctly?
Replace the
Engine Control
Board,
page 8-107.
Go to Step 4.
4
Verify the voltage between P/J84-3 <=> P/
J81-1 on the Lower Feeder Circuit Board is
+24 VDC
Go to Step 7. Go to Step 5.
5
Verify the voltage between P/J81-2 <=> P/
J81-1 on the Lower Feeder Circuit Board HCF
is +24 VDC.
Replace the
Lower Feeder
Circuit Board,
PL 14.5.1.
Go to Step 6
6
Verify the connector between the HCF and
the printer is connected properly and not
damaged.
Replace the
damaged part.
Go to Step 7.
7
Does the error recur after the HCF Motor has
been replaced with a new one?
Go to Step 8. Complete
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