Error Messages and Codes 3-81
Replace [Y] [M] [C] [K] Toner Cartridge
The CRUM reader detected a CRUM ID error or Non-Xerox toner cartridge installed
in the printer.
Code 90: Cyan CRUM I.D. Error
Code 91: Magenta CRUM I.D. Error
Code 92: Yellow CRUM I.D. Error
Code 93: Black CRUM I.D. Error
Code 96: Non-Xerox Cyan toner detected
Code 97: Non-Xerox Magenta toner detected
Code 98: Non-Xerox Yellow toner detected
Code 99: Non-Xerox Black toner detected
Note
An empty cartridge, Non-Xerox Toner Use, or a fatal error within the
cartridge or printer can cause this error condition. Check for an error code in
the help text prior to troubleshooting. If a code is not present in the help text,
go to the troubleshooting procedure for "Replace [Y] [M] [C] [K]Toner
Cartridge or [Y] [M] [C] [K] Toner Is Low" on page 3-50. The “Non-Xerox
Toner Detected” errors (Codes 96 ~ 99) are triggered when the customer gets
the “[Y] [M] [C] [K] Toner Cartridge is Not a Genuine Xerox Product”
warning message and chooses not to use it by selecting “Do Not Use” on the
front panel.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Genuine Xerox toner cartridge
(consumable) PL 10.1.7~10
"Developer Section 1" on page 10-19
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Remove top cover and ensure that
cartridge is locked in position. Does the
error clear after locking the cartridge?
Complete Go to Step 2.
2
Does the error recur after the pertinent
toner cartridge has been replaced with
genuine Xerox toner.
Go to Step 3. Complete
3
Check the connection of the CRUM
Reader Board to the CRUM Harness
connector J341. Is the harness properly
connected?
Go to Step 4. Reconnect the
harness to the
CRUM reader
board
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