3-6 Phaser 6250 Color Laser Printer Service Manual
Service Diagnostics
The Phaser 6250 Color Laser Printer has built-in diagnostics to aid in troubleshooting
problems with the printer. The Service Diagnostics Menu provides a means to test
sensors, motors, switches, clutches, fans and solenoids. Diagnostics also contain
built-in test prints, cleaning procedures, printer status and some NVRAM access.
Service diagnostics are executed through the front panel by a certified service
technician only. Service Diagnostics can be entered one of two ways:
Entering without rebooting the printer:
1. From the printer’s main menu, scroll to the Troubleshooting Menu, press OK
and then scroll to the Service Tools Menu and press OK.
2. Hold down the Up Arrow button and press the Down Arrow button, this will
display the Hidden Service Menu. Scroll to Run Service Diagnostics and
press OK.
Entering by rebooting the printer:
1. Turn the printer power OFF.
2. Hold down the Back and Information buttons simultaneously and turn the
printer back ON.
3. Continue to hold the buttons until the following mesage is displayed on the front
panel: Service Diagnostics V#.##, Initializing..., and then release the
buttons.
4. The front panel displays the Service Diagnostics Menu.
You can print a Service Diagnostics Menu Map by highlighting
Print Service
Menu Map, and press OK. The printer will run through POST and return to Ready.
You will need to re-enter service diagnostics.
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