Error Messages and Codes 3-65
Wrong Paper Size; Load Tray [3] [4] with [size] [type]
■ Remove Tray [3] [4] and inspect the tray cavity of the printer to ensure that it
is free of obstructions or debris.
■ Ensure that the tray is loaded with supported media.
■ Ensure that the media guides are properly adjusted.
■ Reinstall the tray.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Note
This is a media SIZE mismatch error.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
Paper Size Switch Tray [3] [4] PL 14.3.6
or 15.3.6
“Paper Tray 3” on page 10-29 or page 10-33 and
“Paper Tray 4” on page 10-30
Troublshooting Procedure Table
Steps Actions and Questions Yes No
1
Check the following for evidence of fault or
damage:
Paper Size Switch Tray [3] [4], PL 14.3.6 or 15.3.6
Actuators on the right side of the Tray
Replace the
parts
concerned.
Go to Step 2.
2
Use service diagnostics to test the Tray [3] [4]
Paper Size Switches. Use the table below for
reference.
Do the switches function correctly?
Replace Engine
Control Board,
page 8-107.
Go to Step 4.
3
Does the printer function correctly after replacing
the Engine Control Board?
Complete Go to Step 4.
4
Verify the pertinent Tray 3 voltages on pins:
P/J82 – 1 <=> P/J47 – 3
P/J82 – 2 <=> P/J47 – 3
P/J82 – 4 <=> P/J47 – 3
Or Tray 4 voltages on pins:
P/J83 – 1 <=> P/J47 – 3
P/J83 – 2 <=> P/J47 – 3
P/J83 – 4 <=> P/J47 – 3
of the Lower Feeder Circuit Board,
PL 14.5.1 or 15.5.1, correspond to the paper size
switch position chart below.
Go to Step 5. Replace the
Paper Size
Switch
page 8-128 or
page 8-146