Paper Feeding Error
Paper Protection
When the function to protect documents (Paper protection) is activated, paper feeding stops, and the [Error]
screen on the touch screen displays one of the following codes.
J0:37 Paper protection (feeding noise)
J0:51 Paper protection (feeding accuracy)
The function to protect documents (Paper protection) prevents documents from being damaged during
scanning with the ADF by increasing the level of sensitivity to detect paper jams.
Take the following measures.
● If this error occurs, check if the document meets the requirements described in Documents for Scanning
(page 79).
● If this error occurs frequently even when the document meets the requirements for scanning, lower the paper
protection sensitivity level.
● If documents remain in the ADF, remove the documents by referring to When a Paper Jam Occurs (page 140).
Paper Jam
When a paper jam occurs, the [Error] screen on the touch screen displays one of the following codes.
J1:31 Paper jam
J1:50 Pick error
Remove jammed documents by referring to When a Paper Jam Occurs (page 140).
If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently (page 205).
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Multifeed
When documents are overlapped and fed into the scanner, the [Error] screen on the touch screen displays one
of the following codes.
J2:55 Multifeed detected (Overlap)
J2:56 Multifeed detected (Length)
If documents remain in the scanner, remove the documents by referring to When a Paper Jam Occurs (page
140).
If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped
Documents Are Frequently Fed into the Scanner (page 198).
Troubleshooting
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