Situation in Which the Document Is not Fed into the ADF Occurs Frequently
Check the following points
● Do the documents meet the paper requirements? (page 201)
● Did you fan the documents before loading them? (page 201)
● Are the brake roller and pick roller installed correctly? (page 201)
● Are the brake roller and pick roller clean? (page 201)
● Are the brake roller and pick roller worn out? (page 201)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
● Did you fan the documents before loading them?
Solution
Fan the documents.
For details, refer to Preparation (page 76).
● Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
● Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
● Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
Troubleshooting
201
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