Connection Test Result
● "0% packet loss" shown in the test result
Meaning
The communication with the host specified in [Host Name/IP address] is normal.
● "100% packet loss" shown in the test result
Meaning
Failed to communicate with the destination specified in [Host Name/IP address].
Solution
[Host Name/IP address] may not be specified correctly. Make sure that the host name or the IP address is
specified correctly.
If the problem persists, refer to the following section in Troubleshooting (page 159):
● The Connection Between the Scanner and Computer Frequently Cuts Off (page 180)
● Cannot Connect the Scanner to a Destination by Specifying an IP Address (page 186)
● Cannot Connect the Scanner to a Destination by Specifying a Host Name (page 188)
● "99% packet loss" shown in the test result
Meaning
Communication with the destination specified in [Host Name/IP address] is unstable.
Solution
Refer to Cannot Connect the Scanner and a Computer via Wi-Fi (page 166) and Cannot Connect the
Scanner and a Computer via a Wired LAN (page 181), and take measures accordingly.
● "ping: bad address" shown in the test result
Meaning
The name-resolution or address-resolution for the destination specified in [Host Name/IP address] may
have failed.
Solution
● Make sure that [Host Name/IP address] is specified correctly.
● Make sure that the DNS server settings are correct.
● If [Host Name/IP address] is specified correctly, refer to Cannot Connect the Scanner to a Destination by
Specifying a Host Name (page 188) for further solutions.
● Refer to Cannot Connect the Scanner and a Computer via Wi-Fi (page 166) and Cannot Connect the
Scanner and a Computer via a Wired LAN (page 181), and take measures accordingly.
Troubleshooting
158
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