The Connection Between the Scanner and Computer Frequently Cuts Off
Check the following points
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 180)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon Signal Strength
Strong
Medium
Weak
Not connected
If the signal is weak, change the installation locations of the scanner and the wireless access point.
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
Troubleshooting
180
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