Scanning Takes a Long Time
Check the following points
● Does the computer meet the recommended requirements? (page 192)
● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer? (page
192)
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)? (page 192)
● Are the rollers clean? (page 192)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
● Does the computer meet the recommended requirements?
Solution
Use a computer that meets the recommended CPU, memory, and other requirements.
For details, refer to System Requirements (page 52).
● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer?
Solution
If a USB connection is used, connect the USB cable to the USB 3.1 Gen1/USB 3.0/USB 2.0 port.
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)?
Solution
When you start or log onto the computer, wait a while before starting a scan.
● Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
Troubleshooting
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