Paper Protection Is Set Off Frequently
Check the following points
● Do the documents meet the paper requirements? (page 203)
● Is there any foreign matter in the ADF? (page 203)
● Are the brake roller and pick roller installed correctly? (page 203)
● Are the brake roller and pick roller clean? (page 203)
● Are the brake roller and pick roller worn out? (page 204)
● Is the sensitivity level for the paper protection function set to high in the touch screen or the Software
Operation Panel? (page 204)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
● Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
● Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
● Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
Troubleshooting
203
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