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Troubleshooting

Diagnostic Steps

If the server does not power up, or powers up but does not complete POST, answer the

questions in Table 5-1 to determine appropriate actions based on the symptoms observed. The

flow of questions reflects the usual flow of events during a power-on sequence. A flow chart

following this table illustrates the recommended diagnostic steps and decision options.

According to the answers you give, you will be directed to an appropriate secondary table in

this section. The table outlines possible reasons for the problem, options available to assist in

diagnosis, possible solutions, and references to other sources of information.

Table 5-1: Diagnostic Steps

Question Action

Question 1:

Is the system power LED off?

If no, continue to question 2.

If yes, refer to Table 5-2.

Question 2:

Is the system power LED green?

If yes, continue to question 3.

If no, refer to Table 5-3.

Question 3:

Is the external health LED green?

If yes, continue to question 4.

If no, refer to Table 5-4.

Question 4:

Is the internal health LED green?

If yes, continue to question 5.

If no, refer to Table 5-5.

Question 5:

Is the monitor displaying information?

If yes, use the POST messages for further

diagnosis. Refer to Table H-6 for details.

If no, refer to Table 5-6.

5-4 HP ProLiant DL580 Generation 2 Server Maintenance and Service Guide

HP ProLiant DL580 Generation 2 User Manual

Questions and Answers: