Matrix SETU ATA211 V1 System Manual 147
Appendix
Frequently Ask Questions (FAQs)
Q.1 Which internet telephony (VoIP) protocols are supported by ATA211?
Ans. ATA211 supports Session Initiation Protocol (SIP) to make/receives calls on Internet network.
Q.2 Can I make a call to another SIP terminal (e.g. Soft Phone running on PC) in my LAN network?
Ans. Yes. You can make a call to any SIP terminal in your LAN just by dialing an IP address of the SIP
terminal. If you are not comfortable in dialing an IP address, you can use 'Peer to Peer' feature which
allows you to dial the number instead an IP address for such type of applications.
Q.3 I have only one Internet connection for Internet surfing. Do I need another internet connection for making
VoIP calls using ATA211?
Ans. No. You do not need another internet connection to use ATA211. ATA211 has inbuilt router which enables
you to surf internet and making VoIP calls at the same time.
Q.4 I am using the ATA211 to make VoIP calls and surf internet. I have connected my PC to LAN port of
ATA211. Can I still surf the internet when ATA211 is power down?
Ans. No. You can not surf Internet if ATA211 is power down. You must power ON the ATA211 to enable Internet
surfing on your PC. Else, connect the PC directly to the internet.
Q.5 I am using the ATA211 to make VoIP calls and surf internet. I have connected my PC to LAN port of
ATA211. Can I still make VoIP calls when my PC is shut down or not connected?
Ans. Yes. You can still make VoIP calls when your PC is shutdown or not connected.
Q.6 My Internet Service Provider (ISP) supports only PPPoE for internet services. Can I use ATA211 with my
ISP?
Ans. Yes. You need to configure PPPoE User-Id and PPPoE Password in ATA211 provided by your ISP.
Q.7 My internet Service Provider (ISP) supports only DHCP to provide internet services. Can I use ATA211
with my ISP?
Ans. Yes. You need to enable the DHCP client in ATA211.
Q.8 My internet service provider (ISP) provides me only dynamic IP address. Can I use ATA211 to make VoIP
calls and surf Internet at the same time?
Ans. Yes. Enable DHCP or PPPoE client in ATA211 as used by your ISP to provide internet services.
Q.9 I do not have PC to access Web Jeeves for configuration. Can I change the IP address and subnet mask
of LAN/WAN port?
Ans. Yes. You can change the IP address and subnet mask of LAN/ WAN port of ATA211 if you do not have PC
to access Web Jeeves. You need to issue commands from the FXS port to change the IP address and
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