Retrieve Log Files
You can use the web interface to download log files to a location on your computer.
Note: The date and time of the system log entries for G7500 and Studio X series devices are shown in GMT.
Task
1 Access the web interface by opening a web browser and entering the IP address of the Poly G7500 and Studio X series
system using the format https://IPaddress (for example, https://10.11.12.13), and go to Diagnostics > Logs.
2 Select Download system logs. A dialog window opens for you to specify how you want to open or save the .tgz file.
Transfer Logs to a USB Flash Drive
You can transfer logs to a USB flash drive to free up space on your system.
Note: Poly recommends formatting your USB flash drive with the FAT32 file system.
Task
1 In the local interface, go to Menu > Settings > Diagnostics.
2 Select Log Management and enter the system’s local administrator credentials.
3 Select Start.
Note: Wait until the system displays a message that the log transfer has completed successfully before you remove
the USB flash drive.
The system saves a file in the USB flash drive named according to the settings in the system web interface.
Configure Remote Logging
You can configure your G7500 and Studio X series system to send the event details it collects to a remote logging server
(using syslog or a similar mechanism).
Remember the following about remote logging with your system:
• The system sends logs to remote logging servers over a secure TLS connection. Your system may use a version of TLS
that you configured your system not to use. This happens because your system sends logs using the TLS version
configured on your remote logging server. This doesn't affect the use of the configured TLS version for other parts of
your system. For example, if you set your system's minimum version of TLS to 1.2, but the server only uses 1.0, it still
receives the logs.
• You can use more than one remote logging server.
• Logs can be consumed by an intrusion detection system (IDS) and a security information and event management (SIEM)
system.
Task
1 In the system web interface, go to Diagnostics > Logs.
2 Configure the following settings:
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