1 In the local interface, from the right border of your screen, swipe left.
2 Go to Settings > Diagnostics.
3 In the local interface, go to Menu > Settings > Diagnostics.
4 Go to Near End Loop.
5 Select Start.
Monitor 1 displays the video and plays the audio sent to a far site during a call.
Test Connection with Another System
With a ping test, you can check if your G7500 and Studio X series system can call another system.
This test isn’t available on the TC8 device and the system web interface.
Task
1 In the local interface, from the right border of your screen, swipe left.
2 Go to Settings > Diagnostics.
3 In the local interface, go to Menu > Settings > Diagnostics.
4 Go to Ping.
5 Enter the IP address or URL of the system you want to call.
6 Select Start.
If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You see H.323 or SIP
information depending on how the far-site system is configured.
Run a Trace Route
You can run a trace route to identify network connectivity issues with your G7500 and Studio X series system.
This test isn’t available on the TC8 device and the system web interface.
Task
1 In the local interface, from the right border of your screen, swipe left.
2 Go to Settings > Diagnostics.
3 In the local interface, go to Menu > Settings > Diagnostics.
4 Go to Trace Route.
5 Enter the IP address or URL with which to run the trace route.
6 Select Start.
If the test is successful, the hops between your system and the specified destination display.
LDAP Directory Server Ignores the Minimum TLS Version Setting
You’ve changed your G7500 and Studio X series system configuration to use TLS version 1.1 at minimum, but the system
still connects to your LDAP directory server with TLS 1.0.
Restart your system after configuring the Minimum TLS Version setting.
Checking the Web Proxy Configuration
If you experience issues with your automatic or semi-automatic web proxy configuration, check the status and contents of
your proxy auto-configuration (PAC) file.
For manual configurations, verify that the information you used to connect your system to the proxy is accurate.
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