Manage the System Remotely
Polycom, Inc. 166
● If the system has previously registered successfully with a provisioning service but fails to detect the
service when it restarts or checks for updates, an alert appears on the System Status screen. If the
system loses registration with the provisioning service, it continues operating with the most recent
configuration that it received from the provisioning service.
● If a Polycom Touch Control is connected to a provisioned RealPresence Group system, a
RealPresence Resource Manager system can receive status updates from the Polycom Touch
Control and can provide software updates to the Polycom Touch Control. For supported
RealPresence Resource Manager versions, go to
http://support.polycom.com/PolycomService/support/us/support/service_policies.html and click the
Current Interoperability Matrix link.
If you use BroadSoft DMS provisioning, note the following points:
● Bundled provisioning is not supported.
● Provisioning uses the same XML-based profile used for dynamic provisioning.
● Provisioned fields are read only.
Enable or Disable the Provisioning Service
You can register the Polycom RealPresence Group system with the RealPresence Resource Manager
system in several ways:
● If the system detects a provisioning service on the network while running the setup wizard, it prompts
you to enter information for registration with the service.
The setup wizard is available during initial setup, after a system reset with system settings deleted,
or after using the restore button. For information about configuring the RealPresence Resource
Manager system so that Polycom RealPresence Group systems detect and register with it, refer to
the Polycom RealPresence Resource Manager System Operations Guide.
● You can enter the registration information and attempt to register by going to the Admin Settings in
the Polycom RealPresence Group system web interface.
To enable and configure a provisioning service in the Admin Settings:
1 In the web interface, go to Admin Settings > Servers > Provisioning Service.
2 Select the Enable Provisioning setting.
3 Configure these settings for automatic provisioning. Multiple Polycom RealPresence Group systems
can be registered to a single user.
When available, the RealPresence Group system completes the fields mentioned in step 4. If the
system does not complete the fields automatically, get this information from your network
administrator.
Setting Description
Server Type Specifies the type of provisioning server. Select RPRM or DMS.
Domain Name Specifies the domain for registering to the provisioning service.
User Name Specifies the endpoint’s user name for registering to the provisioning service.
Password Specifies the password that registers the system to the provisioning service.
Server Address Specifies the address of the system running the provisioning service.
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