Polycom realpresence group series Administrator's Manual

Troubleshoot
Polycom, Inc. 216
Reset a RealPresence Group System
If the system is not functioning correctly or you have forgotten the Admin Room Password, you can reset
the system with Delete System Settings enabled. This procedure effectively refreshes your system,
deleting all settings except the following one:
● Current software version
● Remote control channel ID setting
● Directory entries
● CDR data and logs
To reset the system using the local interface:
1 Go to Settings > System Information > Diagnostics > Reset System.
2 Enable Delete System Settings.
3 Click Reset System.
After about 15 seconds, the system restarts and displays the setup wizard.
Perform a Factory Restore on the Polycom
RealPresence Group System
If the RealPresence Group system is not functioning correctly or you have forgotten the Administration
password, you can use the factory restore button to reset the system.
The factory restore operation completely erases the system’s flash memory and reinstalls the software
version and default configuration stored in its factory partition.
The following items are not saved:
● Software updates
● All system settings including option keys and the remote control channel ID
● Directory entries
● CDR data
During a factory restore on the system or from a USB device, the LED indicator on the front of the system
blinks blue and amber.
Use the Restore Button for a Factory Restore
The restore button pinhole is on the bottom of the Polycom RealPresence Group 300, 310, and 500
systems, as shown in the following figure.

Polycom realpresence group series Specifications

General

Brand	Polycom
Model	realpresence group series
Category	Conference System
Language	English