Polycom realpresence group series Administrator's Manual

Troubleshoot
Polycom, Inc. 206
Out of Call Status Information
When a system device or service encounters a problem, you see an alert next to the Settings button on the
menu. This screen includes the following system status details for either out of a call or in a call status:
In a Call Status Information
There are a couple of things to remember about the In a Call status information:
● If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device
is displayed.
● When a change occurs in the system status or a potential problem exists, you see an alert next to the
System button on the menu.
Access the System Diagnostics Screen on the Local Interface
To access information about your system diagnostics:
» Select > System Information > Diagnostics.
Status Screen Description
Active Alerts
Displays the status of any device or service listed within the Status screens that has a
current status indicator of red. Alerts are listed in the order they occurred. When a system
device or service encounters a problem, you see an alert next to the Settings button on
the menu.
Call Control
Displays the status of the Auto-Answer Point-to-Point Video and Meeting Password
settings.
Audio
Displays the connection status of audio devices such as the microphones, SoundStation
IP, and SoundStructure.
EagleEye Director
Displays the connection status of the EagleEye Director, if one is connected. If the camera
system is not connected, this choice is not visible on the screen.
VisualBoard
Displays the connection status of the VisualBoard, if one is connected. If VisualBoard is not
connected, this choice is not visible on the screen.
LAN Displays the connection status of the IP Network.
Servers
• Always displays the Gatekeeper and SIP Registrar Server.
• Displays the active Global Directory Server, LDAP Server, or Microsoft Server.
• If enabled, displays the Provisioning Service, Calendaring Service, or Presence Service.
Log Management
Displays the status of the Log Threshold setting. Your administrator can download
system
logs
, call detail reports, and configuration profiles using the web interface.
Status Screen Description
Call Statistics
Displays information about the call in progress. In multipoint calls, the Call Statistics
screens show most of this information for all systems in the call. For more information on
this screen, refer to View Call Statistics for an Active Point-to-Point Call with the Remote
Control.

Polycom realpresence group series Specifications

General

Brand	Polycom
Model	realpresence group series
Category	Conference System
Language	English