Troubleshoot
Polycom, Inc. 219
Restore button on the RealPresence Touch Device
Perform Factory Restore
You can perform a a factory restore on the RealPresence Touch device to reinstall the default platform and
applications. Do not power off the device during the factory restore process.
To perform a factory restore:
1 Disconnect the ethernet cable to power off the device.
2 Using a pin or paper clip, insert it into the pin hole, and press and hold the factory restore button.
3 Continue to hold the factory restore button for a full 5 seconds and connect the Ethernet cable.
4 Wait for the RealPresence Touch device to power on and display the setup wizard (also called the
OOB, out-of-box wizard).
5 Follow the instructions on the setup wizard.
When the process is complete, the device displays the splash screen and then the home screen.
Perform Factory Restore with a USB Storage Device
If you want to install a particular software build on the RealPresence Touch, you can perform a a factory
restore using a USB storage device. Do not power off the device during the factory restore process.
To perform a factory restore with a USB Storage Device:
1 Copy a build package (.tar file) to the root directory of a USB storage device.
2 Disconnect the ethernet cable to power off the device.
3 Insert the USB storage device into the side USB port of the RealPresence Touch.
4 Using a pin or paper clip, insert it into the pin hole, and press and hold the factory restore button.
5 Continue to hold the factory restore button for a full 5 seconds and connect the Ethernet cable.
6 Wait for the RealPresence Touch device to power on and display the setup wizard (also called the
OOB, out-of-box wizard).
7 Follow the instructions on the setup wizard.
When the process is complete, the device displays the splash screen and then the home screen.
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