Xerox WORKCENTRE 7425 User Manual

Troubleshooting
WorkCentre 7425/7428/7435
User Guide
236
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Check that the printer can make
clean copies. If it can, have the
caller send the fax again.
The caller may have loaded the
pages backward.
Contact the caller.
The printer answers the call, but
will not accept incoming data.
Not enough memory If the job contains several
graphics, the printer might not
have enough memory. The printer
will not answer if memory is low.
Remove stored documents and
jobs and wait for the existing job
to complete. This will increase
available memory.
An image is reduced on a
transmission.
The paper supply in your printer
may not match the original size
sent.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply in your printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The memory is full. Load paper if it is empty, then
print the faxes stored in the
memory.
The telephone line is incorrectly
connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
caller’s fax machine.
Make a copy to check that your
printer is operating correctly, then,
if the copy was printed correctly,
have the recipient check the
condition of their fax machine.

Xerox WORKCENTRE 7425 Specifications

General

Brand	Xerox
Model	WORKCENTRE 7425
Category	All in One Printer
Language	English