Getting Help
WorkCentre 7425/7428/7435
User Guide
237
Getting Help
This section includes:
• Control Panel Messages on page 237
• Fax and Scan Alerts on page 237
• Online Support Assistant on page 237
• Weblinks on page 237
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
The control panel provides you with information and troubleshooting help. When an error or warning
condition occurs, the control panel displays a message informing you of the problem.
Fax and Scan Alerts
Alerts provide messages and instructions for helping the user solve problems that may arise when
faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox Support Centre
utility. Alerts can also be viewed by touching More Status in the print options (driver).
Note: Fax errors do not prevent scanning, copying, or printing activities.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print quality, copy quality, media jams,
software installation, and much more.
To access the Online Support Assistant, go to:
www.xerox.com/office/WC7425_WC7428_WC7435support
Weblinks
Xerox provides several web sites that offer additional help on your printer.
Resource Link
Technical support information for your
printer.
www.xerox.com/office/WC7425_WC7428_WC7435support
Supplies for your printer
www.xerox.com/office/WC7425_WC7428_WC7435supplies
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