Troubleshooting
Versana Balance – Basic Service Manual System view 7-51
5808768-100 English Rev.9
7-7 Troubleshooting
7-7-1 Console Troubleshooting
7-7-1-1 System Doesn’t Boot (Hang-up)
NOTE: For location information regarding three LEDs, refer to
Proprietary Service Manual.
Table 7-12: Hang-up black screen diagnostic table
ON/OFF
button
LED1
(HDD)
LED2 LED3 Failure module
Power
connected
. Power
on button
not
pressed
White On OFF Blink “high”
some issue of power on/off button on
Keyboard
White On Not Blink Not blink CWI PWA failure
No
anylight
OFF OFF
1. ACDCor its related cable failure.
2. Charger module (if exist) failure or its
related cable fail.
3. CWI PWA failure.
No any
light
Blink “low” Blink “low”
1. KBD Cable Connection failure
2. IDOKG PWA failure
3. KBD PWA failure
Power on
button
pressed
Green ON
NA
Blink “low” ON This is correct status
White Blink “low” Blink “low”
1. KBD Cable Connection failure
2. IODKG PWA failure.
3. KBD PWA failure.
4. CWI PWA failure.
NA Blink “high” Blink “high”
CWI PWA failure - CWI power have fatal
issue.
NA Blink “mid” Blink “mid”
1. Docking PWA failure -Docking power
have fatal issue.
2. Peripheral failure - please remove
LCD/ speaker/KBD/DC printer/Gel
Warmer connection to docking,
remove and re-connect AC power
supply, then try to power on system
with the power button on docking
board.
Green ON Blink “low” Blink “low” CWI PWA failure - CPU issue
Green ON Blink “low” OFF CWI PWA failure - BIOS self test error.