9
If You Have A Problem
What You’ll Find in This Chapter
This chapter includes information on how to check for a problem with your HP 8590 Series
spectrum analyzer and how to return it for service. It also includes descriptions of all of the
spectrum analyzer built-in error messages.
Your spectrum analyzer is built to provide dependable service. However, if you experience a
problem, or if you desire additional information or wish to order parts, options, or accessories,
Hewlett-Packard’s worldwide sales and service organization is ready to provide the support you
need.
In general, a problem can be caused by a hardware failure, a software error, or a user error.
Follow these general steps to determine the cause and to resolve the problem:
1. Perform the quick checks listed in the “Check the Basics” section; these checks may
eliminate the problem altogether, or may give a clearer idea of its cause.
2. If the problem is a hardware problem, you have several options:
n Repair it yourself; see the “Service Options” section.
n Return the spectrum analyzer to Hewlett-Packard for repair; if the spectrum analyzer is
still under warranty or is covered by an HP maintenance contract, it will be repaired
under the terms of the warranty or plan (the warranty is at the front of this manual).
If the spectrum analyzer is no longer under warranty or is not covered by an HP
maintenance plan, Hewlett-Packard will notify you of the cost of the repair after
examining the unit. See “How to Call Hewlett-Packard” and “How to Return Your
Analyzer for Service” for more information.
If You Have A Problem
9-1
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