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Quantum Scalar 1000 Reference Guide

Quantum Scalar 1000
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194 Service Tab
The Repair History dialog lists the events associated with a specific repair.
Figure 137 Repair History
Field/Button Icon Operation Description
Ticket ID Supplied The ticket identifier generated by the Scalar DLC software
service.
CE Name Supplied The ticket originator identification.
Start Time Supplied The start time of the repair service.
Service Code Supplied Do not know means the CE cannot make a problem
determination based on the service ticket information.
Unscheduled Repair means an unexpected repair is required.
Scheduled Repair means a pre-arranged time has been
allocated for the repair.
Information Call means information is being sent to ATAC.
Customer Resp. means the problem is caused or belongs to
the customer.
Preventive Maint. means routine preventive maintenance is
scheduled.
Installation means the ticket is generated to notify ATAC about
the installation of the system.
De-Installation means the ticket is generated to notify ATAC
about a system de-installation.
EC/Field Bill means a service call is the result of an EC/Field
build installation.
Feature Code Change means a new feature or function is
added to the system.
Ticket AR Supplied The AR registration number supplied by ATAC support.
End Time Supplied The Scalar DLC software service supplies the end time.
Travel h. Supplied The travel time for arriving at the customer location.

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Quantum Scalar 1000 Specifications

General IconGeneral
BrandQuantum
ModelScalar 1000
CategoryStorage
LanguageEnglish

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