Problem Solving
12-2 Xerox 4112/4127 Copier/Printer
User Guide
If problem is not solved, go to next Cause/Action.
Cause Is power of the correct voltage being supplied?
Action
Make sure that the power supply is 200 -240 V (volts),
15 A (amperes).
Make sure that power of capacity compatible with the
specified maximum power consumption of the machine
(2.8 - 3.1 KVA) is being supplied.
Display is dark.
Yes Cause
Is the Power Saver button on?
If NO, go to next symptom. Action
The machine is in the Power Saver mode. Press the Power
Saver button on the Control Panel to cancel the Power
Saver mode.
Refer to Power Saver Mode on page 1-16.
If problem is not solved, go to next Cause/Action.
Cause
Is the Brightness Dial set too low?
Action
Use the Brightness Dial to adjust display brightness.
Refer to User Interface (UI) on page 1-5.
A message is
displayed.
Yes Cause
Has a paper jam or document jam occurred?
If NO, go to next symptom. Action
For information on paper jams, refer to Paper Jams on
page 12-41.
For information on document jams, refer to Document
jams on page 12-73.
If problem is not solved, go to next Cause/Action.
Cause
An error code displayed?
Action
Refer to Error Codes on page 12-25.
The machine is not
working properly.
Yes Action
Refer to Machine Troubleshooting on page 12-3.
If NO, go to next symptom.
Image quality is poor. Yes Action Refer to Image Quality Problems on page 12-7.
If NO, go to next symptom.
Symptoms Causes and Actions