Problem Solving
12-12 Xerox 4112/4127 Copier/Printer
User Guide
Copy Troubleshooting
To use the following troubleshooting procedures:
1. Begin by reading the first Symptom at the left side of the page.
2. If the description of the symptom is False (NO), move downward to the next symptom.
Continue down through the Symptoms until you find the symptom that describes the
problem.
3. Refer to the Causes and Actions to the right of the correct symptom. Perform the
suggested actions until the problem is solved.
Unable to Copy
Symptoms Causes and Actions
Document is not fed
properly from the
document feeder
YES Cause Document size is too small.
If NO, go to next symptom. Action The minimum document size that can be loaded on
the document feeder is A5.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause The right type of document is not being used.
Action The document feeder cannot be used with irregular
sized documents, business cards, transparencies, or
thin documents.
In addition, documents with tags, paper clips, and
cellophane tape cannot be used.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause The document guides are incorrectly set.
Action Set the document guides to match the document
size.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause Part of the document is ripped, and a piece of paper
remains in the document feeder.
Action Open the document feeder cover, and remove the
piece of paper.
Refer to Document jams on page 12-73.
If problem is not solved, go to next Cause/Action.
Cause Documents of different sizes are set.
Action When setting documents of different sizes, be sure to
specify Mixed Size Originals.
Refer to Mixed Size Originals on page 2-27.