Problem Solving
12-24 Xerox 4112/4127 Copier/Printer
User Guide
Symptoms Causes and Actions
The image is not the desired
size
YES Cause The document glass or the document cover is dirty.
If NO, go to next symptom. Action Clean the document glass or the document cover.
Refer to Cleaning the Document Cover and Document
Glass on page 11-14.
If problem is not solved, go to next Cause/Action.
Cause The document is made of highly transparent material
like a transparency.
Action Place a white sheet of paper on the document and scan.
If problem is not solved, go to next Cause/Action.
Cause The document is misaligned.
Action Load the document correctly.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause The document guides are in an incorrect position.
Action Load the document correctly, and align the document
guides with the edges of the document.
Refer to Loading Documents on page 2-1.
If problem is not solved, go to next Cause/Action.
Cause The document is a non-standard size.
Action Enter the document size and then scan.
Refer to Reduce/Enlarge on page 3-20.
If problem is not solved, go to next Cause/Action.
Cause The document is folded or bent.
Action Straighten and properly reset the document.
Refer to Loading Documents on page 2-1.
The image is coarse YES Cause Resolution is too low.
Action Set a higher resolution.
Refer to Resolution on page 3-14.