ZyXEL Communications LTE5388-M804 User Manual

LTE Series User’s Guide
271
CHAPTER 35
Troubleshooting
35.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
• Power and Hardware Connections
• Zyxel Device Access and Login
• Internet Access
• USB Device Connection
• UPnP
• SIM Card
• Cellular Signal
35.2 Power and Hardware Connections
The Zyxel Device does not turn on.
For LTE3301-PLUS / LTE5388-M804 / LTE5398-M904 / LTE3316-M604
1 Make sure you are using the power adapter included with the Zyxel Device.
2 Make sure the power adapter is connected to the Zyxel Device and plugged in to an appropriate
power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter to the Zyxel Device.
4 Make sure you’ve pressed the POWER button to turn on the Zyxel Device.
5 If the problem continues, contact the vendor.
For LTE7240-M403/LTE7461-M602/LTE7480-S905
1 Make sure you are using the PoE injector and cable (Power over Ethernet, PoE) included with the Zyxel
Device.

ZyXEL Communications LTE5388-M804 Specifications

General

DSL WAN	No
Ethernet WAN	Yes
WAN connection type	RJ-45
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	1733 Mbit/s
WLAN data transfer rate (first band)	300 Mbit/s
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
4G standard	LTE-TDD & LTE-FDD
3G standards	HSPA+, HSUPA, WCDMA
UMTS bands supported	850, 900, 1800, 2100 MHz
USB 2.0 ports quantity	1
Ethernet LAN (RJ-45) ports	2
MAC address table	64 entries
Security algorithms	WPA, WPA2
Supported network protocols	IPv4/IPv6
Product type	Tabletop router
Product color	Grey, White
LED indicators	LTE, Power, USB, WLAN
Power source type	DC
Power consumption (typical)	24 W
Certification	CE, WEEE, RoHS, HSF
Storage temperature (T-T)	-30 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	LAN (RJ-45), Phone (RJ-11)
Package type	Box
Package depth	170 mm
Package width	247 mm
Package height	120 mm
Package weight	1600 g
Harmonized System (HS) code	85176990

Weight and Dimensions

Width	100 mm
Height	205 mm
Weight	599 g