ZyXEL Communications LTE5388-M804 User Manual

Chapter 35 Troubleshooting
LTE Series User’s Guide
275
35.5 USB Device Connection
The Zyxel Device fails to detect my USB device.
1 Disconnect the USB device.
2 Reboot the Zyxel Device.
3 If you are connecting a USB hard drive that comes with an external power supply, make sure it is
connected to an appropriate power source that is on.
4 Re-connect your USB device to the Zyxel Device.
35.6 UPnP
When using UPnP and the Zyxel Device reboots, my computer cannot detect UPnP and refresh
My Network Places > Local Network.
1 Make sure that UPnP is enabled in your computer. For Windows 7, see Section 8.6 on page 140. For
Windows 10, see Section 8.7 on page 144.
2 Make sure that UPnP is enabled in the Network Settings > Home Networking > UPnP screen. See Section
8.4 on page 138 for details.
3 Disconnect the Ethernet cable from the Zyxel Device’s Ethernet port or from your computer.
4 Re-connect the Ethernet cable.
The Local Area Connection icon for UPnP disappears in the screen.
Restart your computer.
I cannot open special applications such as white board, file transfer and video when I use the
MSN Messenger.
1 Wait more than three minutes.
2 Restart the applications.

ZyXEL Communications LTE5388-M804 Specifications

General

DSL WAN	No
Ethernet WAN	Yes
WAN connection type	RJ-45
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	1733 Mbit/s
WLAN data transfer rate (first band)	300 Mbit/s
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
4G standard	LTE-TDD & LTE-FDD
3G standards	HSPA+, HSUPA, WCDMA
UMTS bands supported	850, 900, 1800, 2100 MHz
USB 2.0 ports quantity	1
Ethernet LAN (RJ-45) ports	2
MAC address table	64 entries
Security algorithms	WPA, WPA2
Supported network protocols	IPv4/IPv6
Product type	Tabletop router
Product color	Grey, White
LED indicators	LTE, Power, USB, WLAN
Power source type	DC
Power consumption (typical)	24 W
Certification	CE, WEEE, RoHS, HSF
Storage temperature (T-T)	-30 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	LAN (RJ-45), Phone (RJ-11)
Package type	Box
Package depth	170 mm
Package width	247 mm
Package height	120 mm
Package weight	1600 g
Harmonized System (HS) code	85176990

Weight and Dimensions

Width	100 mm
Height	205 mm
Weight	599 g