D-Link DSR-Series User Manual 272
Section 11 - Troubleshooting
1. From the PC’s Windows toolbar, Click Start and in the search box at the bottom, type cmd and
press Enter.
2. Type ping -n 10 <IP_address> where -n 10 species a maximum of 10 tries and <IP address> is
the IP address of a remote device such as your ISP’s DNS server. Example: ping -n 10 10.1.1.1.
3. Press Enter and then observe the display (see the previous procedure).
4. If the path is not working, do the following:
• Check that the PC has the IP address of your rewall listed as the default gateway. (If the
IP conguration of your PC is assigned by DHCP, this information is not visible in your PC’s
Network Control Panel.)
• Verify that the network (subnet) address of your PC is dierent from the network address
of the remote device.
• Verify that the cable or DSL modem is connected and functioning.
• Ask your ISP if it assigned a hostname to your PC. If yes, select Network > Internet >
WAN1 Settings or WAN2 settings, select DHCP as the Connection Type, and enter the
Host Name.
• Ask your ISP if it rejects the Ethernet MAC addresses of all but one of your PCs.
Many broadband ISPs restrict access by allowing trac from the MAC address of only your
broadband modem; but some ISPs additionally restrict access to the MAC address of just a single
PC connected to that modem. If this is the case, congure your rewall to clone or spoof the MAC
address from the authorized PC.
Testing the LAN path from your PC to a remote device