Trouble during Scanning
471
Problem Solving
15
Unable to Send E-mail
If you cannot send a scanned document using the E-mail feature, identify the symptom in
the following table to perform the remedy.
The Image is not What was Expected
If the image is not what was expected, identify the symptom in the following table to
perform the remedy.
Symptom Cause Remedy
A
TransmissionRe
port - Job
Undelivered is
output.
Unable to transmit
because of an error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
the error code is displayed, refer to "Error
Code" (P.482).
Unable to send
e-mail.
The mail address is
incorrect.
Enter the correct mail address.
The data size exceeded
the maximum e-mail size.
Change the maximum e-mail size, or
lower the resolution.
z
Refer to "Maximum Total Data Size" (P.241), or
"Scan" > "Layout Adjustment" in the User Guide.
Symptom Cause Remedy
The image is
dirty.
The document glass or the
document cover is soiled.
Clean the document glass or the
document cover.
z
Refer to "Cleaning the Document Cover and
Document Glass" (P.84).
The document is
atransparent type such as
a transparency film.
If the document is transparent, dirt on the
document cover may be copied on the
image. Place a white sheet of paper on
top of the document when scanning.
The document is colored,
rough, or a blueprint.
Adjust the copy density or image quality
when scanning.
The document is glossy
printing paper.
Glossy printing paper easily sticks to the
document glass, and shadows are
sometimes scanned, soiling the image.
Place a transparency film under the
document when scanning.
The image is too
dark, or too light.
The scan density is set to
[Darken] or [Lighten].
Adjust the scan density.
z
Refer to "Scan" > "Advanced Settings" in the User
Guide.
The setting for
[OriginalType] is
inappropriate for the
document.
Select the image quality appropriate for
the document.
z
Refer to "Scan" > "Advanced Settings" in the User
Guide.
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