Network-related Problems
473
Problem Solving
15
Network-related Problems
This section describes how to resolve network related problems.
When using SMB
When SMB is used, identify the symptom in the following table to perform the remedy.
When you cannot communicate with other SMB machines
When using TCP/IP
The possible causes, check points, and remedies when using TCP/IP (LPD) are as follows:
Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows Server 2003,
Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, or Windows
Server 2012 R2
îš„ When you cannot print
Cause Check point Remedy
If [Auto Master
Mode] of SMB is
set to [On], the
number of
machines whose
information can
be stored is
limited. The
number depends
on the network
environment.
The machine or other SMB
machines cannot be
searched from the Network
Computers icon.
Confirm the setting of [Auto Master Mode] of
SMB. If the setting is enabled, change it to
[Off].
Cause Check point Remedy
The IP address is
incorrect.
Request your network
administrator to check the
machine's IP address.
Set a correct IP address on the machine.
The volume of
the print data
sent in an
instruction from
a computer
exceeded the
maximum
receivable
volume when
the LPD spool is
set to memory
spool.
Confirm the memory
amount for the LPD spool
and the volume of the
print data transmitted by
an instruction.
If the one file of print data exceeds the
memory amount, divide the file not to
exceed the amount.
If the print data is divided into multiple
files and exceeds the memory amount,
decrease the number of files not to
exceed the amount.
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