Perform Maintenance Tasks
299
Insight Managed 8-Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports
Perform Troubleshooting Tasks
You can send a ping or a traceroute.
The following sections describe how you can troubleshoot the switch and the network:
• Send an IPv4 Ping on page 299
• Send an IPv6 Ping on page 300
• Send an IPv4 Traceroute on page 302
• Send an IPv6 Traceroute on page 303
• Enable Remote Diagnostics on page 305
Send an IPv4 Ping
You can configure the switch to send a ping request to a specified IP address. You can use
this to check whether the switch can communicate with a particular IP station. When you click
the Apply button, the switch sends a specified number of ping requests and the results are
displayed.
If a reply to the ping is not received, the following message displays:
Tx = Count, Rx = 0 Min/Max/Avg RTT = 0/0/0 msec
If a reply to the ping is received, the following message displays:
Reply From a.b.c.d: icmp_seq = 0. time= xyz usec.
Reply From a.b.c.d: icmp_seq = 1. time= abc usec.
Reply From a.b.c.d: icmp_seq = 2. time= def usec.
Tx = count, Rx = count Min/Max/Avg RTT = xyz/abc/def msec
 To send an IPv4 ping:
1. Connect your computer to the same network as the switch.
You can use a WiFi or wired connection to connect your computer to the network, or
connect directly to a switch that is off-network using an Ethernet cable.
2. Launch a web browser.
3. In the address field of your web browser, enter the IP address of the switch.
If you do not know the IP address of the switch, see Access the Switch on page 11.
The login window opens.
4. Enter the switch’s password in the password field.
The default password is password. If you added the switch to a network on the Insight
app before and you did not yet change the password through the local browser interface,
enter your Insight network password.
The System Information page displays.
5. Select Maintenance > Troubleshooting > Ping IPv4.
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