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Polycom CX5500 User Manual
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Polycom CX5500 Unified Conference Station for Microsoft Skype for Busin
ess
User Guide
Polycom, Inc.
11
4
Join Skype for Business Me
etings from the Calendar
Y
ou can join Skype for Business meetings from the Ca
lendar either from meeting rem
inders or Meeting
view
.
T
o join a Skype for Business meeting
from Meeting view:
1
From
Day
view
, select the meeting.
2
In
Meeting
view
, select
Join Skype for Business Me
eting
, as shown next.
113
115
Table of Contents
Default Chapter
2
Limitation of Liability
2
Table of Contents
3
Before You Begin
12
Who Should Read this Guide
12
Typographic Conventions
12
Related Documentation
12
Getting Started with Polycom CX5500 Unified Conference Station
14
Overview of the Polycom CX5500 Unified Conference Station
14
Using the CX5500 Unified Conference Station as a Conference Phone
15
CX5500 Hardware and Keys
15
System Indicators and Status
16
Navigating the Unified Conference Station Interface
17
Phone Screens
17
Home Screen
17
Calls Screen
18
Lines Screen
19
Active Call Screen
19
Dial Pad Screen
20
Switch Among Phone Screens
20
Understanding Icons and Status Indicators
21
Entering Information in Data Fields
22
Enter Information Using the Onscreen Keyboard
23
Entering Information Using the Onscreen Keyboard
23
Logging into and Locking the Unified Conference Station
24
Log into the Unified Conference Station
24
Log out of the Unified Conference Station
25
Change Your Password
25
Sign in Using Your Skype for Business Credentials
25
Set the Time and Date Format
26
Sign out of Skype for Business
26
Log into a Visitor Desk Phone
26
Log out of a Visitor Desk Phone
27
Sign in Using Your Broadsoft UC-One Credentials
27
Locking the Unified Conference Station
27
Lock the Unified Conference Station
28
Unlock the Unified Conference Station
28
Change Your User Password
28
Using the CX5500 Unified Conference Station with Skype for Business
30
Minimum Requirements for a Laptop Connected to the CX5500 Unified Conference Station
30
Connect the CX5500 Unified Conference Station to Your Laptop
31
Place a Video Call
32
Add Participants to Video Call
32
Answer Video Calls
32
Decline a Video Call
32
End a Call
33
Initiate a Video Conference in the Skype for Business Client
33
Adjust Audio and Video
33
Mute the Microphone
33
Stop Video
34
Managing Audio Calls
35
Placing Audio Calls
35
Place Calls from the Dial Pad Screen
36
Place an International Call
36
Place Calls from Recent Call Lists
36
Place Calls to Favorites
37
Call a Favorite from the Home or Lines Screen
37
Place Calls from Directories
37
Place a Call from the Directory Search Screen
37
Place Calls from a Locked or Logged out Phone
38
Place an Intercom Call
38
Place a Call with a Hidden Number
39
Redial a Number
39
Answer Audio Calls
39
Answer Calls in the Incoming Call Screen
40
Answer Calls from the Calls Screen
40
Answer a Call When in a Call
40
Answering Calls on Shared Lines
41
Answer Calls Automatically
41
Answer Calls on a Locked Phone
41
Answer Intercom Calls
42
Mute and Unmute Audio
42
End Audio Calls
42
Holding and Resuming Calls
42
Hold Calls
42
Resume Calls
43
Transferring Calls
43
Choose a Default Transfer Type
43
Transfer a Call
43
Cancel a Transfer
44
Parking and Retrieving Calls
44
Parking and Retrieving Calls on the Skype for Business Server
44
Park Calls
44
Retrieving Parked Calls
44
Parking and Retrieving Calls on the Broadworks Server
45
Park Calls
45
Retrieve Calls
45
Managing Multiple Calls
46
Display Calls from the Lines Screen
47
Display Calls from the Calls Screen
47
Manage Calls from the Calls Screen
48
Ignoring or Rejecting Incoming Calls
48
Ignore or Silence Incoming Calls
49
Reject Incoming Calls
49
Reject Calls from a Contact
49
Rejecting Calls with Do Not Disturb
49
Enable Do Not Disturb
50
Reject Calls with Do Not Disturb on Multiple Lines
50
Reject Anonymous Calls
50
Redirecting Incoming Calls
51
Forwarding Incoming Calls to a Contact
51
Forward an Incoming Call to a Contact
51
Forward All Incoming Calls to a Contact
51
Disable Call Forwarding
52
Forwarding Incoming Skype for Business Calls
52
Forward Skype for Business Calls to a Contact
52
Forward Calls to Voicemail
53
Simultaneously Ring a Group of Contacts
53
Forward Calls to Delegates
53
Simultaneously Ring Delegates
53
Divert Calls to a Contact
54
Audio Conference Calls
55
Tips for Conference Calls
55
Initiate Conference Calls
56
Join Calls to Create a Conference Call
56
Join a Conference Call
56
End Conference Calls
57
Hold Conference Calls
57
Resume Conference Calls
57
Split Conference Calls
57
Manage Conference Call Participants
57
Skype for Business Conference Calls
58
Initiating a Skype for Business Conference Call
59
Initiate a Skype for Business Conference
59
Initiating a Group Conference Call
59
Initiate a Group Conference Call
59
Initiate a Group Conference Call in the Skype for Business Client
59
Initiate a Conference Call During a Skype for Business Call
60
Add Contacts to a Skype for Business Conference Call
60
Send Contacts Active Conference Information
60
Viewing a Roster of Skype for Business Conference Participants
61
Exit the Roster
61
Return to the Roster
61
Managing Skype for Business Conference Participants
61
Muting Conference Participants
61
Demote or Promote Conference Participants
62
Enable and Disable Conference Announcements
62
Remove Conference Participants
62
Lock and Unlock a Conference Call
63
Alcatel-Lucent Advanced Conference Calls
63
Initiate an Advanced Conference Call
64
Initiate an Advanced Conference Call During a Call
64
Add Contacts to an Advanced Conference Call
64
Join Calls to an Advanced Conference Call
64
Join Two Calls into an Advanced Conference Call
65
Viewing a Roster of Conference Participants
65
Exit the Roster
65
Return to the Roster
65
Managing Advanced Conference Participants
65
Muting Conference Participants
66
Remove Conference Participants
66
Shared Lines
67
Shared Line Limitations
67
Missed and Received Calls on Shared Lines
67
Hold Calls Privately on Shared Lines
67
Barge in on Calls for Busy Lamp Field Lines
68
Boss-Admin for Skype for Business
68
Assign Delegates
69
View the Delegates Group
70
View the Boss Group
71
Set a Ringtone for Boss Calls
71
Edit the Delegates Group
71
Managing Calls on the Boss's Line
72
Respond to Incoming Calls
72
Viewing Call Status on the Boss's Line
73
View Held Calls
73
Resume Held Calls
73
Transfer Boss Calls
74
Call on Behalf of a Boss
74
Join Conference Calls
75
Genband's Multiple Appearance Directory Number - Single Call Appearance
75
Placing a Call
75
Answering Calls
75
Barge in on an Active Call
76
Leave a Bridge Call
76
Resume Held Calls
76
Enabling Privacy
77
Enable Privacy
77
Disable Privacy Temporarily
78
Enable Privacy on a Bridge Call
78
Alcatel-Lucent Shared Call Appearance
78
Placing a Call
78
Answering Calls
79
Bridging into Active Calls
79
Leave a Bridge Call
79
Make Active Calls Public
79
Holding or Passing Calls
80
Pass SCAP Calls
80
Create a Personal Ring Group with Broadsoft UC-One Simultaneous Ring
80
Add Numbers to Your Simultaneous Ring List
81
Delete Numbers from the Simultaneous Ring List
81
Managing Call Lists and Directories
82
View Recent Calls
82
View Call Details
83
Save a Recent Contact
83
Delete a Contact
83
Edit Recent Contact Entries
83
Sort Recent Call Entries
83
Sort Entries by Call Type
84
View Recent Skype for Business Calls
84
View Recent Skype for Business Calls in Outlook
84
Managing the Contact Directory
85
Search for Contacts
85
Add a Contact to the Contact Directory
85
View Contact Information
86
Update a Contact's Information
86
Delete a Contact
86
Managing the Corporate Directory
87
Searching the Corporate Directory
87
Perform a Quick Search
87
Perform an Advanced Search
87
Save Search Results
87
Clear Search Results
88
Add Contacts to the Contact Directory
88
Search the Skype for Business Directory
88
Saving Contacts from the Skype for Business Directory
89
Save Contacts to Skype for Business Contacts
89
Save Contacts to the Contact Directory
89
Search the Outlook Directory
89
Save Outlook Contacts to the Contact Directory
89
Managing the GENBAND Address Books
90
Using the Global Address Book
90
Searching the Global Address Book
90
Save a Contact
91
Save Search Results
91
Using the Personal Address Book
91
View Contacts in the Personal Address Book
91
Search Your Personal Address Book
92
Add Contacts to the Personal Address Book
92
Delete Contacts
92
Edit Contacts in the Personal Address Book
92
Managing Buddy Lists, Favorites, and Contact Lists
94
Managing Favorites
94
Add Favorites
94
View Favorites
94
View Favorites on the Home Screen
95
View Favorites from the Lines Screen
95
Reorder Favorites
95
Delete Favorites
95
Using Buddy Lists
96
Add Contacts to Your Buddy List
96
View Your Buddy List
96
Monitor Contacts on Your Buddy List
97
View Watcher List
97
Block Contacts from Viewing Your Status
97
View Blocked List
98
Managing Skype for Business Contacts
98
Add Contacts to Your Microsoft Skype for Business Contact List
98
View Skype for Business Favorites and Groups
99
Viewing Skype for Business Contacts' Presence Information
99
View Contact Information
100
View the Skype for Business Contact Card for Contact Information
100
Change the Privacy Relationship for a Contact
101
Updating Your Presence Status
102
Update Your Skype for Business Presence
102
Update Your Buddy Status
102
Automatically Update Your Buddy Status
103
Accessing and Broadcasting Messages
104
Access Voicemail
104
Remove Message Alert
104
Access Skype for Business Voicemail Messages
105
Managing Skype for Business Voicemail Messages
105
Call a Contact
105
Delete Voicemail Messages
106
Mark Message as Read
106
Broadcasting Messages with Group Paging
106
Sending and Receiving Pages
106
Send Pages
106
Receiving Pages
107
Changing Group Paging Settings
108
Change the Default Paging Group
108
Update Paging Group Subscriptions
108
Enable Pages to Play During Active Calls
109
Using the Calendar
110
Open the Calendar
110
Navigate Day View
110
Navigate to Other Views
111
Navigate Month View
111
Display Meeting View
111
Return to Day View
111
Use Meeting Reminders
112
Choose a Meeting Reminder Type
112
Choose an Alert Tone
112
Disable Meeting Reminders
113
Joining Calendar Meetings
113
Join Meetings from the Calendar
113
Join a Meeting from a Meeting Reminder
113
Join a Meeting with an Alternate Number
113
Join Skype for Business Meetings from the Calendar
114
Customizing the CX5500 Unified Conference Station
115
Password Required to Customize the CX5500
115
Set the Language
115
Set the Time and Date Display
116
Disable the Time and Date Display
116
Setting the Backlight Intensity and Timeout
116
Change the Backlight Intensity
117
Change the Backlight Timeout
117
Select a Background Picture
117
Adding Personal Photos as Your Background
118
Using the Web Configuration Utility
118
Reset Your Background
119
Enable Transparent Line Keys
119
Using Power-Saving Mode
119
Change Your Office Hours
120
Change Timeouts
120
Changing Audio Settings
121
Change Incoming Call Notifications
121
Set a Ringtone for Incoming Calls
121
Set a Ringtone for Individual Contacts
121
Using Accessibility Features on the Unified Conference Station
123
Features for Hearing-Impaired Users
123
Features for Vision-Impaired and Blind Users
124
Features for Mobility-Impaired Users
124
Performing Maintenance Tasks
125
Investigate Phone Warnings
125
Remove Warnings
125
Restart the Phone
125
Update the Phone Configuration
126
Test Phone Hardware
126
Clean the Touchscreen
127
View Software Details
127
Update the Phone Software
127
Exit the Software Update Notification
128
Update Software Later
128
Postpone Software Updates
128
Troubleshooting Issues
129
Troubleshoot Calendar Issues
129
Login Issues
129
GENBAND Address Book Issues
129
View the Status of the Personal Address Book
130
Other manuals for Polycom CX5500
Administrator's Guide
386 pages
4
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Polycom CX5500 Specifications
General
Brand
Polycom
Model
CX5500
Category
Conference System
Language
English
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