Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
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3 Do one of the following:
 Select Add to add delegates.
 Select a delegate and click Remove to delete the delegate from the group.
Delegates removed from the Delegates group can no longer monitor call activity on a boss’s line.
Managing Calls on the Boss’s Line
A boss can monitor calls on the delegate’s line, and delegates can place, answer, hold, or transfer calls on
behalf of the boss’s line.
Respond to Incoming Calls
When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown
next.
Incoming call notification on boss and delegate’s phones
As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly
to the boss’s voicemail.
To respond to an incoming call on the boss’s line:
» Do one of the following:
 Select Answer.
 Select Dismiss or Ignore.
 Select Boss VM.
If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification
is displayed on the boss and delegate’s phones. In the next figure, a call from Steve Bakers to the boss’s
line is answered by Nikki Nguyen and a notification displays on the delegates phone.
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