Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
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Join Conference Calls
You can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call.
To add a boss’s line to a conference call:
1 Press the Conference soft key.
2 Dial the boss’s number or select the contact.
3 After the call is answered, press the Conference soft key.
4 After you have connected the boss’s line to the conference call, press End Call to leave the
conference call.
GENBAND’s Multiple Appearance Directory Number -
Single Call Appearance
When the unified conference station is registered with the GENBAND server, you can use the Multiple
Appearance Directory Number – Single Call Appearance (MADN-SCA) feature to share a single line with
other contacts as a member of a Multiple Appearance Directory Number (MADN) group. System
administrators assign members to MADN groups, which can have a maximum of 32 members. Check with
your system administrator to find out if this feature is available on the unified conference station.
Any MADN group member can place, answer, hold, resume, or barge in on a call on a shared line.
Additionally, all group members can view the status of a call on the shared line on their phones.
This section includes information and instructions on using the following MADN-SCA functions:
● Placing a Call
● Answering Calls
● Barge In on an Active Call
● Resume Held Calls
● Enabling Privacy
Placing a Call
Any MADN member can place a call on the shared line. When a member places a call on the shared line,
the other members are notified with a steady red LED light on the line key of the members’ phones.
Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active
call in place, the incoming call is sent to voicemail.
Answering Calls
Any incoming call to the shared line rings on all group members’ phones simultaneously, the call is displayed
on all members’ screens, and a green LED light flashes on the line’s line key.
Any MADN member can respond to an incoming call to the shared line. When a MADN member answers
an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate
the call was answered. Members can also view the status of a call on the shared line by pressing and
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